English Schools Foundation Survey

Section 1: Cigna

To begin, let's talk about Cigna, your life and medical insurance provider. What do you think about their customer service and claim procedures?

* required

1. Have you ever utilized the ESF medical benefits under Cigna?

Yes

3. Considering your experience utilizing Cigna's network facilities, how would you evaluate the following statement?

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree	Not Applicable
I can find the network doctor easily via the Cigna app
I can find a network doctor nearby
I can find the Cigna e-card easily in the Cigna app
I find it easy to use the Cigna card at clinics
I appreciate the credit facilities at inpatient and hospitalization services

6. Considering your experience in your claim submission, how would you evaluate the following statement?

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree	Not Applicable
I enjoy the electronic claim submission experience
It is easy to submit claims via the Cigna app
The claim reimbursement via the app is faster than paper submission
The outpatient claim submission and reimbursement are efficient
The inpatient claim submission and reimbursement are efficient
I can find online customer service support or phone inquiries easily in the Cigna app

8. Where would you refer to when you have questions on the ESF medical insurance? (Check all that apply)

Cigna app

ESF Gateway

CXA Flex Benefits portal

Policy document printouts in the Cigna welcome package

Others (Please Specify)

9. To what extent do you agree it is easy to find the necessary information from the above sources?

Strongly Disagree

Disagree

Somewhat Disagree

Somewhat Agree

Agree

Strongly Agree

11. When you have questions after referring to the material, where would you go for further inquiries? (Check all that apply)

Email Cigna helpdesk

Call Cigna's service hotline

Email HR colleagues

The self-service material is sufficient to answer my inquiries

Others (Please Specify)

14. On a scale of 1 (Very dissatisfied) to 10 (Very satisfied), please rate the current medical insurance provider - Cigna.

15. Please share your rationale behind the score above. Feel free to also provide your feedback on Cigna's services.

Next Section »

Section 2: Core and Flex Benefits coverage

We would like your feedback on ESF CORE benefit coverage and flexible benefit arrangements.

* required

1. Which options best describe ESF CORE benefits?

Life, Accidental Death & Dismemberment (AD&D), and Total Permanent Disability (TPD) Insurance
Medical inpatient benefits
Medical outpatient benefits
Dental benefits

II and III only

II, III, and IV only

I, II, and III only

All of the above

2. Which statement best represents how you perceive the CORE life and medical benefits provided by ESF?

Functional - Benefits provide me with basic coverage

Competitive - Benefits are sufficient and comparable to what my peers working in similar companies are getting

Unique - Benefits are a key differentiator and one of the reasons why I joined ESF

3. Which benefit(s) offered by ESF currently is/are most important to you? Please rank the following in order of importance.

Medical Insurance - Outpatient Medical Insurance - Hospitalization & Supplementary Major Medical Medical Insurance - Extra Dependant at employee's own cost Dependent coverage on medical insurance benefits Dental Insurance Group Life Insurance (including Life, AD&D, and TPD insurance)

4. On a scale of 1 (Very dissatisfied) to 10 (Very satisfied), please rate the CORE life and medical benefits.

5. Please share your rationale behind the score above. Feel free to also provide your feedback on CORE benefits.

6. Choose the option(s) that is currently available under ESF's Flexible Benefits Program.

I can opt-in Extra Dependant(s) for medical coverage at my own cost
I can opt-up / opt-down my Life Insurance
I can opt-out Traditional Chinese Medicine benefits
I can purchase Optional Vision Care for myself and my dependants at my own cost

I only

II, III, and IV only

I, II, and IV only

All of the above

Not applicable

7. Which statement below best represents how you perceive the Flexible Benefits Program provided by ESF?

Functional - Benefits provide me with basic coverage

Competitive - Benefits are sufficient and comparable to what my peers working in similar companies are getting

Unique - Benefits are a key differentiator and one of the reasons why I joined ESF

8. Which flexible benefit arrangements offered by ESF currently is/are most important to you? Please rank the following in order of importance.

Opt-up / down Life Insurance Opt-in Optional Critical Illness Opt-up Dental Benefits Opt-in Optional Vision Care Benefits Opt-up / down Inpatient Medical Insurance Opt-up / down Outpatient Medical Insurance Opt-out Traditional Chinese Medicine Benefits Opt-in / out Dependant(s) Others (Please specify)

9. Are you satisfied with the choices of existing Flexible Spending Account (FSA) claimable items under the scope of wellness and healthy lifestyle?

Very Dissatisfied

Dissatisfied

Somewhat Dissatisfied

Somewhat Satisfied

Satisfied

Very Satisfied

10. Are there any other items you would like to be included in FSA claimable items in the future?

11. On a scale of 1 (Very dissatisfied) to 10 (Very satisfied), please rate the ESF Flexible Benefits Program.

12. Please share your rationale behind the score above. Feel free to also provide your feedback on ESF's Flexible Benefits Program.

13. Which of the following options would you like to be included in the ESF Flexible Benefits Program in the future?

	Not at all desirable	Slightly desirable	Somewhat desirable	Very desirable
Voluntary family members' risk protection (e.g. Parent Dependent Medical Insurance)
Voluntary upgrade of Health Check-up Program
Education remission for support staff (including EA)’s children who are studying in ESF schools with cost-sharing option or reimbursable FSA
Extend medical coverage to support staff's spouse with cost-sharing option or reimbursable under FSA
Extend medical coverage to Education Assistant's dependent with cost-sharing option or reimbursable under FSA

14. Feel free to suggest any other options or enhancements you would like to see in the ESF Flexible Benefits Program.

Next Section »

Section 3. CXA portal

Let's discuss CXA, your wellness portal provider. What's your opinion on their customer service and claim procedures?

* required

1. How often do you log in to the CXA Flex Benefits portal?

Never

1-2 times per year

3-5 times per year

6-12 times per year

More than 12 times per year

4. How did you get to know and understand the Flexible Benefits Program? (Check all that apply)

From Employee Communication Session(s) (including recorded sessions)

From email communication sent by ESF HR

By reading information on the CXA portal

By reading information on the ESF Gateway

From school HR colleagues

From colleagues

Not be aware of the program

9. Are you eligible for the Annual Benefit Selection in June to July 2021?

Yes

14. Have you submitted any inquiries regarding the Flexible Benefits Program?

Yes

18. Have you submitted any Flexible Spending Account (FSA) claim via the CXA portal?

Yes

19. Considering all your experience in your FSA claim submission, how would you evaluate the following statements?

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree	Not Applicable
I enjoy the electronic FSA claim submission experience
It is easy to submit FSA claims via the CXA app
The claim reimbursement is fast

21. Have you visited/purchased any product(s)/item(s) via the CXA e-Shop?

Yes

22. Considering all your experience in the CXA e-Shop, how would you evaluate the following statement?

	Strongly Disagree	Disagree	Somewhat Disagree	Somewhat Agree	Agree	Strongly Agree
The purchase process is easy
The vendor's redemption process is easy
There are a wide range of services and products available

24. Are there any other items/services/vendors you would like to be included in the CXA e-Shop in the future, within the scope of wellness and healthy lifestyle?

25. On a scale of 1 (Very dissatisfied) to 10 (Very satisfied), please rate the current wellness portal provider - CXA.

26. Please share your rationale behind the score above. Feel free to also provide your feedback on CXA services.

Next Section »

Survey Questions for ESF

Personal Information Collection Statement

Section 1: Cigna

Section 2: Core and Flex Benefits coverage

Section 3. CXA portal

Section 4: Profile